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Frequently Asked Questions

When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime.
What steps are required to move out?
We require a 15 day notice prior to your move out, or paid through date. Please click the Schedule Move Out button on the website. You may also call and let us know, or just drop us a note. When the unit is cleaned out including all trash, swept, and the lock is removed, please fill out the FINAL MOVE OUT FORM, and deposit in the drop box before you exit on your final trip. The final move out form & dropbox can be found in Moscow to the right of the office door, and in Pullman can be found on the front of the “B” building which is 1st building on left as you enter through the gate.
What type of documentation do I need to provide in order to rent a space?
We require a Government issued form of ID (example: driver’s license, state id, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise. There are different discounts that may be available for longer term leases.
How do I make a payment?
You can pay in person, mail a check or money order, make a payment through our website or use our Kiosk. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.
What forms of payments do you accept?
Checks, Money Orders, Cash, VISA, MasterCard, American Express and Discover, or ACH directly out of a bank account.
What’s the Kiosk and where is it?
The Kiosk is located at the Moscow office. Tenants can go to the Kiosk 24 hours a day to rent a space, complete a reservation, and make payments and when it’s convenient for them. We usually have specials for new rentals available as well. Come check it out.
Can the Kiosk be used for both facilities?
Yes. You can use the Kiosk to perform all functions including new rentals for both the Pullman and Moscow facilities. Watch for a Kiosk to be installed at the Pullman facility soon!
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies at our Moscow office.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
What will a 5’x5’ unit hold?
This is comparable to a small half bathroom.
  • Several boxes.
  • Small items.
What will a 5’x10’ unit hold?
This is comparable to a walk in closet.
  • A couch.
  • Chair.
  • Chest of drawers.
What will a 10’x10’ unit hold?
This is comparable to a mid-size bedroom.
  • Furnishings for a 1 bedroom apartment with appliances.
  • Some boxes.
What will a 10’x15’ unit hold?
This is comparable to a large bedroom
  • Furnishings for a 2 bedroom apartment or small house without appliances.
What will a 10’x20’ unit hold?
This is comparable to a small one car garage.
  • Furnishings of a small house with appliances OR
  • Furnishings of a small house with a car OR
  • Furnishings of a small house with a truck.
What will a 10’x25’ unit hold?
This is comparable to a standard one car garage.
  • Furnishings for a 2 bedroom house with appliances OR
  • Furnishings for a 2 bedroom house with a car OR
  • Furnishings for a 2 bedroom house with a truck OR
  • Furnishings for a 2 bedroom house with a small boat.
What will a 10’x30’ unit hold?
This is comparable to an extra-long garage.
  • Furnishings of a 3 three bedroom house.
  • Contents of a 40’ moving van.