When can I move in?
With an online rental, you can access your space within 1/2 hour on today's date, or starting at 6 am on the date you request. Standard access hours are 6 am till 10 pm 7 days a week.
What steps are required to move out?
We require a 15 day notice prior to your move out, or paid through date. Please click the Schedule Move Out button on the website. You may also call and let us know, or just drop us a note. When the unit is cleaned out including all trash, swept, and the lock is removed, please fill out the FINAL MOVE OUT FORM, and deposit in the drop box before you exit on your final trip. The final move out form & dropbox can be found in Moscow to the right of the office door, at North Pullman facility it can be found on the front of the “B” building which is 1st building on left as you enter through the gate, and the South Pullman facility they are located to the right of the office door.
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis (except April & May new rentals - certain sizes require a 4 month minimum rental period during this time). Prepayment discounts may be available.
How do I make a payment?
You can pay in person, mail a check or money order, make a payment through our website or use our Kiosk. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.
What forms of payments do you accept?
Checks, money orders, cash, VISA, MasterCard, American Express and Discover, or ACH directly out of a bank account.
What’s the Kiosk and where is it?
The Kiosk is located at the Moscow office. Tenants can go to the Kiosk 24 hours a day to rent a space, complete a reservation, and make payments and when it’s convenient for them. We usually have specials for new rentals available as well. Come check it out.
Can the Kiosk be used for both facilities?
At this time you can use the Kiosk to perform all functions including new rentals for the North Pullman and Moscow facilities. Watch for a Kiosk to be installed at the South Pullman facility soon!
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies at our Moscow office.
How do I find out if it is possible to store my vehicle, or trailer inside of a storage unit?
We find it is best if you would call the office to make sure that we have a good fit for you, taking into consideration the height, length, width, and room in front of door to maneuver the rig you plan to store in one of our spaces.
How big are the doors on the storage units?
Most small to mid size units have a roll up door that is 7 ft. tall. The width can vary depending on unit size and location. Some of the larger units that are 10x20 and larger have taller, and wider doors (up to 12 ft. wide, and 14 ft. tall), but it is best to call and chat with us about these details to verify door size on the space you are interested in.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
What will a 5’x5’ unit hold?
- This is comparable to a small half bathroom.
- Several boxes.
- Small items.
What will a 5’x10’ unit hold?
- This is comparable to a walk in closet.
- A couch.
- Chest of drawers.
What will a 10’x10’ unit hold?
- This is comparable to a mid-size bedroom.
- Furnishings for a 1 bedroom apartment with appliances.
- Some boxes.
What will a 10’x15’ unit hold?
- This is comparable to a large bedroom
- Furnishings for a 2 bedroom apartment or small house without appliances.
What will a 10’x20’ unit hold?
- This is comparable to a small one car garage.
- Furnishings of a small house with appliances OR
- Furnishings of a small house with a car OR
- Furnishings of a small house with a truck.
What will a 10’x25’ unit hold?
- This is comparable to a standard one car garage.
- Furnishings for a 2 bedroom house with appliances OR
- Furnishings for a 2 bedroom house with a car OR
- Furnishings for a 2 bedroom house with a truck OR
- Furnishings for a 2 bedroom house with a small boat.
What will a 10’x30’ unit hold?
- This is comparable to an extra-long garage.
- Furnishings of a 3 three bedroom house.
- Contents of a 40’ moving van.